Effie L-C. Law

schoolUniversity of Leicesterbar_chart#2897 Global Rank

Total Papers

HCI Rank

#2897

Research Areas

Years Active

Recent Publications

The Overlaps and Boundaries Between Service Design and User Experience Design

The ongoing transition within tech industry towards holistic service journey orchestration pushes user experience design (UXD) closer to service design (SD). At the same time, new digital channels for traditional services pushes SD closer to UXD. The increasing interplay between UXD and SD can cause confusion about th…

CHI '18CorrespondingSerious & Functional Games +2

Digital Educational Games: Methodologies for Evaluating the Impact of Game Type

Our main research question is how the choice of game type influences the success of digital educational games (DEG), where success is defined as significant domain-specific knowledge gain (learning outcome) with positive player experience. We propose a methodological framework to address this question. The comparison…

CHI '184th AuthorTechnology Ethics & Critical HCI +1

Approaching Engagement towards Human-Engaged Computing

Debates regarding the nature and role of HCI research and practice have intensified in recent years, given the ever increasingly intertwined relations between humans and technologies. The framework of Human-Engaged Computing (HEC) was proposed and developed over a series of scholarly workshops to complement mainstream…

CHI '184th AuthorConversational Chatbots +1

SIG: Chatbots for Social Good

Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially effective tools for engaging with customers, and are often developed with commercial interests at th…

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