Virpi Roto

schoolAalto Universitybar_chart#2325 Global Rank

Total Papers

HCI Rank

#2325

Research Areas

Years Active

Recent Publications

User Experience Research in the Work Context: Maps, Gaps and Agenda

User experience (UX) research has been criticized for focusing on leisure contexts and overlooking the work contexts. Moreover, researchers have been drawing attention to how UX at work differs from UX in leisure contexts, requiring development of domain specific knowledge. Inspired by these discussions, our motivatio…

CHI '22CorrespondingParticipatory Design +1

How HCI Adopts Service Design: Unpacking Current Perceptions and Scopes of Service Design in HCI and Identifying Future Opportunities

Service design has gained tractions in Human-Computer Interaction (HCI) as an approach to deal with changes of technology design scopes. In the meantime, there are confusions around definitions of service design and its relevance to HCI. Despite the co-existence of interests and confusions, little research has been do…

DIS '211st Author360° Video & Panoramic Content +1

The Overlaps and Boundaries Between Service Design and User Experience Design

The ongoing transition within tech industry towards holistic service journey orchestration pushes user experience design (UXD) closer to service design (SD). At the same time, new digital channels for traditional services pushes SD closer to UXD. The increasing interplay between UXD and SD can cause confusion about th…

CHI '19CorrespondingParticipatory Design +1

"What is Fair Shipping, Anyway?": Using Design Fiction to Raise Ethical Awareness in an Industrial Context

The HCI community cares for the human and social aspects of technologies. Ethical discussion on the social implications of new technologies often happen among researchers, but it is important to raise this discussion also in the industry that designs and implements new systems. In this paper, we introduce a case in wh…

CHI '181st AuthorKnowledge Worker Tools & Workflows +1

Experience Design meets Service Design – Method Clash or Marriage?

User experience (UX) research is moving from product- and user needs-centric design towards more holistic design for services. At the same time, digitalization is driving the Service Design community towards digital services. Despite the similarity of interests, these two communities have been surprisingly apart. This…

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