Rikke Bjerg Jensen

schoolRoyal Holloway University of Londonbar_chart#845 Global Rank

Total Papers

HCI Rank

#845

Research Areas

Years Active

Recent Publications

Security at the Border? The Lived Experiences of Refugees and Asylum Seekers in the UK

We bring to light how some asylum seekers and refugees arriving in the UK experience border control and wider immigration systems, as well as the impact that these have on their subsequent lives in the UK. We do so through participant observation in a support organisation and interviews with caseworkers, asylum seeker…

CSCW '242nd AuthorSession 2c: Protecting Users: Legislative Insights, Dark Patterns, and Cybersecurity

Security Patchworking in Lebanon: Infrastructuring Across Failing Infrastructures

In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnogr…

CSCW '22CorrespondingPerspectives on Security & Privacy; Perspectives on Security & Privacy

“Cyber Security Is A Dark Art”: The CISO As Soothsayer

Commercial organisations continue to face a growing and evolving threat of data breaches and system compromises, making their cyber-security function critically important. Many organisations employ a Chief Information Security Officer (CISO) to lead such a function. We conducted in-depth, semi-structured interviews wi…

CSCW '203rd AuthorTechnological Inclusion and Non/Use

Food Aid Technology: The Experience of a Syrian Refugee Community in Coping with Food Insecurity

Over half of Syrian refugee households in Lebanon are food insecure with some reliant on an electronic voucher system for food aid. However, the interplay between the digitization of food aid within the socio-technical context of refugees and community collaborative practices is yet to be investigated. Through design…

CHI '202nd AuthorPrivacy by Design & User Control +1

Too Much Information: Questioning Security in a Post-Digital Society

Whilst user- and people-centered design are accepted routes for digital services, they are less commonly used in the design of technologies that control access to data and the security of information. The ubiquity of both technology and programmes such as "digital by default" as well as the weaving of digital systems…

CHI '201st AuthorCommunity Engagement & Civic Technology +2

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement

Across Europe, refugees are required to engage with the "civic turn" -- a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated and digitalised resettlement processes shape the civic turn. Fram…

CHI '201st AuthorEmpowerment of Marginalized Groups +2

Digital Liminalities: Understanding Isolated Communities on the Edge

This paper brings together three distinct case studies to explore how social isolation and notions of liminality shape ontological security within communities on "the edge" of society. Each case study exemplifies the differing nature of liminality in everyday contexts and the extent to which increased digitalisation p…

CHI '202nd AuthorHonorable MentionPrivacy by Design & User Control +2

Civic Empowerment through Digitalisation: the Case of Greenlandic Women

This paper explores the disruptive and transformative effects of digital technology on gendered security asymmetries in Greenland. Through ethnographic fieldwork conducted in Greenland and Denmark, research findings emerged through in-depth interviews, collaborative mappings and field observations with 51 participants…

CHI '19CorrespondingCommunity Engagement & Civic Technology +2

Accessing a New Land: Designing for a Social Conceptualisation of Access

This paper presents a study of mobile phone use by people settling in a new land to access state provided digital services. It shows that digital literacy and access to technology are not the only resources and capabilities needed to successfully access digital services and do not guarantee a straightforward resettlem…

CHI '182nd AuthorHonorable MentionDeveloping Countries & HCI for Development (HCI4D) +1

In a New Land: Mobile Phones, Amplified Pressures and Reduced Capabilities

Framed within the theoretical lens of positive and negative security, this paper presents a study of newcomers to Sweden and the roles of mobile phones in the establishment of a new life. Using creative engagement methods through a series of workshops, two researchers engaged 70 adult participants enrolled into furthe…

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