Royal Holloway University of London

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#351

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Latest papers from Royal Holloway University of London

CHI '26Technology Ethics & Critical HCI +2

Security at the Border? The Lived Experiences of Refugees and Asylum Seekers in the UK

We bring to light how some asylum seekers and refugees arriving in the UK experience border control and wider immigration systems, as well as the impact that these have on their subsequent lives in the UK. We do so through participant observation in a support organisation and interviews with caseworkers, asylum seeker…

CHI '25Privacy by Design & User Control +2

Friend or Foe? Navigating and Re-configuring ``Snipers' Alley''

In a 'digital by default’ society, essential services must be accessed online. This opens users to digital deception not only from criminal fraudsters but from a range of actors in a marketised digital economy. Using grounded empirical research from northern England, we show how supposedly 'trusted' actors, such as go…

CSCW '24Session 2c: Protecting Users: Legislative Insights, Dark Patterns, and Cybersecurity

Security Patchworking in Lebanon: Infrastructuring Across Failing Infrastructures

In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnogr…

CSCW '22Digital Access and Transformation During the Pandemic; Digital Access and Transformation During the Pandemic

Protecting The Vulnerable: Dimensions of Assisted Digital Access

A successful digital society is, in part, predicated on people having secure access to digitally-delivered services when they need it. It has long been recognised that parts of society are not able to access digital services without assistance, often as a result of economic precarity. During the COVID-19 pandemic, the…

CSCW '22Perspectives on Security & Privacy; Perspectives on Security & Privacy

“Cyber Security Is A Dark Art”: The CISO As Soothsayer

Commercial organisations continue to face a growing and evolving threat of data breaches and system compromises, making their cyber-security function critically important. Many organisations employ a Chief Information Security Officer (CISO) to lead such a function. We conducted in-depth, semi-structured interviews wi…

CHI '22AI Ethics, Fairness & Accountability +2

Drawing Out the Everyday Hyper-[In]Securities of Digital Identity

In a study of everyday digital identity, a set of primary drawings were made by researchers in online focus group settings as a way to capture our participants' spoken narratives of hyper-[in]security in the usages of digital identity. In a second stage of work, key extracts from the drawings were collaged using the m…

CSCW '20Technological Inclusion and Non/Use

Food Aid Technology: The Experience of a Syrian Refugee Community in Coping with Food Insecurity

Over half of Syrian refugee households in Lebanon are food insecure with some reliant on an electronic voucher system for food aid. However, the interplay between the digitization of food aid within the socio-technical context of refugees and community collaborative practices is yet to be investigated. Through design…

CHI '20Privacy by Design & User Control +1

Too Much Information: Questioning Security in a Post-Digital Society

Whilst user- and people-centered design are accepted routes for digital services, they are less commonly used in the design of technologies that control access to data and the security of information. The ubiquity of both technology and programmes such as "digital by default" as well as the weaving of digital systems…

CHI '20Community Engagement & Civic Technology +2

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement

Across Europe, refugees are required to engage with the "civic turn" -- a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated and digitalised resettlement processes shape the civic turn. Fram…

CHI '20Empowerment of Marginalized Groups +2

Digital Liminalities: Understanding Isolated Communities on the Edge

This paper brings together three distinct case studies to explore how social isolation and notions of liminality shape ontological security within communities on "the edge" of society. Each case study exemplifies the differing nature of liminality in everyday contexts and the extent to which increased digitalisation p…

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https://hci.top/en/institutions/Royal%20Holloway%20University%20of%20London?source=all

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Royal Holloway University of London

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United Kingdom · Europe

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#351

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2018-2026

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8 researchers · 0 collaborators

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Ethics, Fairness, Social Justice & Inclusion

Technology Ethics & Critical HCI

Privacy, Security & Trust

Privacy by Design & User Control

Research Methods & Design Practice

Participatory Design

AI & Machine Learning Interaction

AI Ethics, Fairness & Accountability

Social Media & Online Communities

Online Identity & Self-Presentation