Claude P. R. Heath

schoolRoyal Holloway University of Londonbar_chart#2196 Global Rank

Total Papers

HCI Rank

#2196

Research Areas

Years Active

Recent Publications

Friend or Foe? Navigating and Re-configuring ``Snipers' Alley''

In a 'digital by default’ society, essential services must be accessed online. This opens users to digital deception not only from criminal fraudsters but from a range of actors in a marketised digital economy. Using grounded empirical research from northern England, we show how supposedly 'trusted' actors, such as go…

CSCW '22CorrespondingDigital Access and Transformation During the Pandemic; Digital Access and Transformation During the Pandemic

Protecting The Vulnerable: Dimensions of Assisted Digital Access

A successful digital society is, in part, predicated on people having secure access to digitally-delivered services when they need it. It has long been recognised that parts of society are not able to access digital services without assistance, often as a result of economic precarity. During the COVID-19 pandemic, the…

CHI '221st AuthorAI Ethics, Fairness & Accountability +2

Drawing Out the Everyday Hyper-[In]Securities of Digital Identity

In a study of everyday digital identity, a set of primary drawings were made by researchers in online focus group settings as a way to capture our participants' spoken narratives of hyper-[in]security in the usages of digital identity. In a second stage of work, key extracts from the drawings were collaged using the m…

CHI '20CorrespondingPrivacy by Design & User Control +1

Too Much Information: Questioning Security in a Post-Digital Society

Whilst user- and people-centered design are accepted routes for digital services, they are less commonly used in the design of technologies that control access to data and the security of information. The ubiquity of both technology and programmes such as "digital by default" as well as the weaving of digital systems…

CHI '191st AuthorAI Ethics, Fairness & Accountability +2

Relations are more than Bytes: Re-thinking the Benefits of Smart Services through People and Things

Critical approaches to smart technologies have emerged in HCI that question the conditions necessary for smart technologies to benefit people. Smart services rely on a relation of trust and sense of security between people and technology requiring a more expansive definition of security. Using established design metho…

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