Lizzie Coles-Kemp

schoolRoyal Holloway University of Londonbar_chart#955 Global Rank

Total Papers

HCI Rank

#955

Research Areas

Years Active

Recent Publications

Friend or Foe? Navigating and Re-configuring ``Snipers' Alley''

In a 'digital by default’ society, essential services must be accessed online. This opens users to digital deception not only from criminal fraudsters but from a range of actors in a marketised digital economy. Using grounded empirical research from northern England, we show how supposedly 'trusted' actors, such as go…

CSCW '221st AuthorDigital Access and Transformation During the Pandemic; Digital Access and Transformation During the Pandemic

Protecting The Vulnerable: Dimensions of Assisted Digital Access

A successful digital society is, in part, predicated on people having secure access to digitally-delivered services when they need it. It has long been recognised that parts of society are not able to access digital services without assistance, often as a result of economic precarity. During the COVID-19 pandemic, the…

CHI '22CorrespondingAI Ethics, Fairness & Accountability +2

Drawing Out the Everyday Hyper-[In]Securities of Digital Identity

In a study of everyday digital identity, a set of primary drawings were made by researchers in online focus group settings as a way to capture our participants' spoken narratives of hyper-[in]security in the usages of digital identity. In a second stage of work, key extracts from the drawings were collaged using the m…

CHI '201st AuthorPrivacy by Design & User Control +1

Too Much Information: Questioning Security in a Post-Digital Society

Whilst user- and people-centered design are accepted routes for digital services, they are less commonly used in the design of technologies that control access to data and the security of information. The ubiquity of both technology and programmes such as "digital by default" as well as the weaving of digital systems…

CHI '202nd AuthorCommunity Engagement & Civic Technology +2

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement

Across Europe, refugees are required to engage with the "civic turn" -- a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated and digitalised resettlement processes shape the civic turn. Fram…

CHI '20CorrespondingHonorable MentionPrivacy by Design & User Control +2

Civic Empowerment through Digitalisation: the Case of Greenlandic Women

This paper explores the disruptive and transformative effects of digital technology on gendered security asymmetries in Greenland. Through ethnographic fieldwork conducted in Greenland and Denmark, research findings emerged through in-depth interviews, collaborative mappings and field observations with 51 participants…

CHI '191st AuthorCommunity Engagement & Civic Technology +2

Accessing a New Land: Designing for a Social Conceptualisation of Access

This paper presents a study of mobile phone use by people settling in a new land to access state provided digital services. It shows that digital literacy and access to technology are not the only resources and capabilities needed to successfully access digital services and do not guarantee a straightforward resettlem…

CHI '19CorrespondingAI Ethics, Fairness & Accountability +2

Relations are more than Bytes: Re-thinking the Benefits of Smart Services through People and Things

Critical approaches to smart technologies have emerged in HCI that question the conditions necessary for smart technologies to benefit people. Smart services rely on a relation of trust and sense of security between people and technology requiring a more expansive definition of security. Using established design metho…

CHI '181st AuthorHonorable MentionDeveloping Countries & HCI for Development (HCI4D) +1

In a New Land: Mobile Phones, Amplified Pressures and Reduced Capabilities

Framed within the theoretical lens of positive and negative security, this paper presents a study of newcomers to Sweden and the roles of mobile phones in the establishment of a new life. Using creative engagement methods through a series of workshops, two researchers engaged 70 adult participants enrolled into furthe…

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