Joseph A. Konstan

schoolUniversity of Minnesotabar_chart#2013 Global Rank

Total Papers

HCI Rank

#2013

Research Areas

Years Active

Recent Publications

Supporting Organizations in Improving Employee Bulk E-mail --- A Tool Design and Evaluation Study

Organizations often send bulk emails to employees to make them aware of policy changes, organization plans, and events. Many of these emails, however, are long digests with many separate messages that waste employees' time and reduce their awareness. This study introduces CommTool--a prototype tool to help organizatio…

CSCW '22CorrespondingBusiness Processes & Worker Advocacy; Business Processes & Worker Advocacy

Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail: A Field Experiment

Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their jobs or interests. Organizations face the challenge of balancing prioritizing th…

CSCW '21CorrespondingComputer-Supported Conversation and Communication

Learning to Ignore: A Case Study of Organization-Wide Bulk Email Effectiveness

Bulk email is a primary communication channel within organizations, with all-company messages and regular newsletters serving as a mechanism for making employees aware of policies, events, and other needed messages. Ineffective communication could result in substantial wasted employee time and lack of awareness or com…

CSCW '18CorrespondingWikipedia

The Effect of Emotional Cues from the NFL on Wikipedia Contributions

Exploiting evidence that sporting results affect fans’ mood, we analyze whether National Football League game outcomes can affect the contributions of Wikipedia editors who identify as fans of a specific team. We find that the day after a team loses, their fans decrease their contributions towards football-related pag…

CHI '18CorrespondingCommunity Collaboration & Wikipedia +1

Content is King, Leadership Lags: Effects of Prior Experience on Newcomer Retention and Productivity in Online Production Groups

Organizers of online groups often struggle to recruit members who can most effectively carry out the group's activities and remain part of the group over time. In a study of a sample of 30,000 new editors belonging to 1,054 English WikiProjects, we empirically examine the effects of generalized prior work-productivity…

CSCW '18CorrespondingFairness and Bias

Simulation Experiments on (the Absence of) Ratings Bias in Reputation Systems

As the gig economy continues to grow and freelance work moves online, five-star reputation systems are becoming more and more common. At the same time, there are increasing accounts of race and gender bias in evaluations of gig workers, with negative impacts for those workers. We report on a series of four Mechanical…

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