Maximilian A Klein

schoolUniversity of Minnesotabar_chart#9311 Global Rank

Total Papers

HCI Rank

#9311

Research Areas

Years Active

Recent Publications

Quality Standards, Service Orientation, and Power in Airbnb and Couchsurfing

Although Couchsurfing and Airbnb are both online communities that help users host strangers in their homes, they differ in an important sense: Couchsurfing prohibits monetary payment while Airbnb is built around it.We conducted interviews with users experienced on both Couchsurfing and Airbnb (``dual-users'') to bette…

CSCW '183rd AuthorFairness and Bias

Simulation Experiments on (the Absence of) Ratings Bias in Reputation Systems

As the gig economy continues to grow and freelance work moves online, five-star reputation systems are becoming more and more common. At the same time, there are increasing accounts of race and gender bias in evaluations of gig workers, with negative impacts for those workers. We report on a series of four Mechanical…

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