Ruoyan Kong

schoolUniversity of Minnesotabar_chart#3649 Global Rank

Total Papers

HCI Rank

#3649

Research Areas

Years Active

Recent Publications

Supporting Organizations in Improving Employee Bulk E-mail --- A Tool Design and Evaluation Study

Organizations often send bulk emails to employees to make them aware of policy changes, organization plans, and events. Many of these emails, however, are long digests with many separate messages that waste employees' time and reduce their awareness. This study introduces CommTool--a prototype tool to help organizatio…

CSCW '221st AuthorBusiness Processes & Worker Advocacy; Business Processes & Worker Advocacy

Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail: A Field Experiment

Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their jobs or interests. Organizations face the challenge of balancing prioritizing th…

CSCW '224th AuthorWikipedia; Wikipedia

Working for the Invisible Machines or Pumping Information into an Empty Void? An Exploration of Wikidata Contributors’ Motivations

Structured data peer production (SDPP) platforms like Wikidata play an important role in knowledge production. Compared to traditional peer production platforms like Wikipedia, Wikidata data is more structured and intended to be used by machines, not (directly) by people; end-user interactions with Wikidata often happ…

CSCW '211st AuthorComputer-Supported Conversation and Communication

Learning to Ignore: A Case Study of Organization-Wide Bulk Email Effectiveness

Bulk email is a primary communication channel within organizations, with all-company messages and regular newsletters serving as a mechanism for making employees aware of policies, events, and other needed messages. Ineffective communication could result in substantial wasted employee time and lack of awareness or com…

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