lightbulb现实痛点工作场景中的AI协作体验AI在工作中作为合作者时，员工的满足感和自我价值感可能降低。IUI '22The "Artificial" Colleague: Evaluation of Work Satisfaction in Collaboration with Non-human Coworkers
lightbulb现实痛点工作场景中的AI协作体验客服代表因不当客户行为承受巨大情绪压力，影响工作满意度和服务质量。CHI '25AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker