Heloisa Candello

schoolIBMbar_chart#5270 Global Rank

Total Papers

HCI Rank

#5270

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Recent Publications

Emerging Data Practices: Data Work in the Era of Large Language Models

Data is one of the foundational aspects of making Artificial Intelligence (AI) work as intended. As large language models (LLMs) become the epicenter of AI, it is crucial to understand better how the datasets that maintain such models are created. The emergent nature of LLMs makes it critical to understand the challe…

CUI '232nd AuthorVoice User Interface (VUI) Design

What’s The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface Design

Over the past decade, voice user interface (VUI) design has been steadily growing, along with a growing VUI presence in consumer markets. However, there is currently a lack of widely-established guidelines for VUI design. While many sets of VUI guidelines have been proposed, they tend to be developed independently of…

CSCW '221st AuthorConversational Agents & Speech Recognition; Conversational Agents & Speech Recognition

Unveiling Practices of Customer Service Content Curators of Conversational Agents

Conversational interfaces require two types of curation: \textit{data curation} by data science workers and \textit{content curation} by domain experts. Recent years have seen the possibilities for content curators to instruct conversational machines in the customer service domain (i.e., Machine Teaching). The acti…

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