Claudio Santos Pinhanez

schoolIBMbar_chart#5014 Global Rank

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#5014

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Latest papers from Claudio Santos Pinhanez

IUI '241st AuthorIntelligent Voice Assistants (Alexa, Siri, etc.) +3

Creating an African American-Sounding TTS: Guidelines, Technical Challenges, and Surprising Evaluations

Representations of AI agents in user interfaces and robotics are predominantly White, not only in terms of facial and skin features but also in the synthetic voices they use. In this paper we explore some unexpected challenges in the representation of race we found in the process of developing an U.S. English Text-to-…

CSCW '223rd AuthorConversational Agents & Speech Recognition; Conversational Agents & Speech Recognition

Unveiling Practices of Customer Service Content Curators of Conversational Agents

Conversational interfaces require two types of curation: \textit{data curation} by data science workers and \textit{content curation} by domain experts. Recent years have seen the possibilities for content curators to instruct conversational machines in the customer service domain (i.e., Machine Teaching). The acti…

CHI '211st AuthorConversational Chatbots +2

Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems

This paper describes how machine learning training data and symbolic knowledge from curators of conversational systems can be used together to improve the accuracy of those systems and to enable better curatorial tools. This is done in the context of a real-world practice of curators of conversational systems who oft…

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