Madeline Sterling

schoolCornell Universitybar_chart#1940 Global Rank

Total Papers

HCI Rank

#1940

Research Areas

Years Active

Recent Publications

"Who is running it?" Towards Equitable AI Deployment in Home Care Work

We present a qualitative study that investigates the implications of current and near-future AI deployment for home care workers (HCWs), an overlooked group of frontline healthcare workers. Through interviews with 22 HCWs, care agency staff, and worker advocates, we find that HCWs do not understand how AI works, how t…

CHI '255th+ AuthorBest PaperPrivacy by Design & User Control +2

Exploring Data-Driven Advocacy in Home Health Care Work

This paper explores opportunities and challenges for data-driven advocacy to support home care workers, an often overlooked group of low-wage, frontline health workers. First, we investigate what data to collect and how to collect it in ways that preserve privacy and avoid burdening workers. Second, we examine how wor…

CSCW '244th AuthorSession 1a: Aging and Technology

Wage Theft and Technology in the Home Care Context

Home care workers (HCWs) are professionals who provide care to older adults and people with disabilities at home. However, HCWs are vulnerable and especially susceptible to wage theft, or not being paid their legally-entitled wages in full by their employers. Prior work has examined other low-wage work settings to sho…

CSCW '235th+ AuthorHealth Support

Computer-Mediated Sharing Circles for Intersectional Peer Support with Home Care Workers

Home care workers (HCWs) provide essential care in patients' homes but are often underappreciated and work in stressful and isolated environments with diverse and intersecting support needs. This paper describes a computer-mediated peer support program that centers around sharing circles: spaces for personal, narrati…

CHI '235th+ AuthorAugmentative & Alternative Communication (AAC) +1

Designing for Peer-Led Critical Pedagogies in Computer-Mediated Support Groups for Home Care Workers

Home care workers (HCWs) deliver essential health services within patients’ homes and are an important part of the US healthcare system. Yet, they are a marginalized workforce, whose physical isolation and lack of access to support structures make them vulnerable to exploitation. Computer-mediated support programs ma…

CSCW '215th+ AuthorCare and Caregiving

Computer-Mediated Peer Support Needs of Home Care Workers: Emotional Labor & the Politics of Professionalism

Home care workers (HCWs) are increasingly central to post-acute and long-term health services in the United States. \update{Despite being a critical component of day-to-day care of home-dwelling adults, these workers often feel underappreciated and isolated on the job} and come from low-income and marginalized backgr…

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