Nicola Dell

schoolCornell Techbar_chart#195 Global Rank

Total Papers

HCI Rank

#195

Research Areas

Years Active

Recent Publications

Sharing the Care: Investigating How Conversational AI Might Facilitate Coordination Among Home Care Workers and Family Caregivers

This paper presents a qualitative study with 17 participants that uses video elicitations to investigate how conversational AI agents driven by large language models might support "shared care," or coordination of home-based care among family caregivers (FCs) and home care workers (HCWs) who care for the same care rec…

CSCW '25CorrespondingTrauma & Abuse

Mitigating Trauma in Qualitative Research Infrastructure: Roles for Machine Assistance and Trauma-Informed Design

Researchers increasingly look to understand experiences of pain, harm, and marginalization via qualitative analysis. Such work is needed to understand and address social ills, but poses risks to researchers' well-being: sifting through volumes of data on painful human experiences risks incurring traumatic exposure in…

CSCW '25CorrespondingCare Work

"This is eye opening:" Raising Awareness of Home Care Workers' Health and Wellbeing via Activity Tracking

Home care workers (HCWs) are an important group of frontline workers that deliver essential at-home care services to enable older adults to age in place. Despite their importance in patient care, research has shown that HCWs are an overlooked and undervalued workforce: HCWs work in isolated conditions, are paid low wa…

CHI '243rd AuthorExplainable AI (XAI) +1

Explorable Explainable AI: Improving AI Understanding for Community Health Workers in India

AI technologies are increasingly deployed to support community health workers (CHWs) in high-stakes healthcare settings, from malnutrition diagnosis to diabetic retinopathy. Yet, little is known about how such technologies are understood by CHWs with low digital literacy and what can be done to make AI more understand…

CHI '242nd AuthorCollaborative Learning & Peer Teaching +1

Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools

This paper presents Saharaline, an intervention designed to provide collective social support for teachers in low-income schools. Implemented as a WhatsApp-based helpline, Saharaline enables teachers to reach out for personalized, long-term assistance with a wide range of problems and stressors, including pedagogical,…

CSCW '23CorrespondingCare Work

"I Go Beyond and Beyond": Examining the Invisible Work of Home Health Aides

Home health aides are paid professionals who provide long-term care to an expanding population of adults who need it. However, the aides’ work is often unrecognized by the caregiving team despite being in demand and crucial to care—an invisibility reinforced by ill-suited technological tools. In order to understand th…

CHI '23CorrespondingAugmentative & Alternative Communication (AAC) +1

Designing for Peer-Led Critical Pedagogies in Computer-Mediated Support Groups for Home Care Workers

Home care workers (HCWs) deliver essential health services within patients’ homes and are an important part of the US healthcare system. Yet, they are a marginalized workforce, whose physical isolation and lack of access to support structures make them vulnerable to exploitation. Computer-mediated support programs ma…

CHI '23CorrespondingVoice User Interface (VUI) Design +2

"This machine is for the aides": Tailoring Voice Assistant Design to Home Health Care Work

This paper explores how the design of interactive voice assistants (IVAs) might be tailored to support home health aides' important work in complex home care contexts. We designed two custom IVAs: one that looks like an aide's medical kit and one that blends into the home environment. We also designed a voice-based ap…

CHI '22CorrespondingUniversal & Inclusive Design +2

Trauma-Informed Computing: Towards Safer Technology Experiences for All

Trauma is the physical, emotional, or psychological harm caused by deeply distressing experiences. Research with communities that may experience high rates of trauma has shown that digital technologies can create or exacerbate traumatic experiences. Via three vignettes, we discuss how considering the possible effects…

CHI '22CorrespondingIntelligent Voice Assistants (Alexa, Siri, etc.) +2

“A Second Voice”: Investigating Opportunities and Challenges for Interactive Voice Assistants to Support Home Health Aides

Home health aides are a vulnerable group of frontline caregivers who provide personal and medically-oriented care in patients' homes. Their work is difficult and unpredictable, involving a mix of physical and emotional labor as they adapt to patients’ changing needs. Our paper presents an exploratory, qualitative stud…

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