Betsy Stringam

schoolNew Mexico State Universitybar_chart#3667 Global Rank

Total Papers

HCI Rank

#3667

Research Areas

Years Active

Recent Publications

Working Together: Algorithmic Management and Peer Relationships in the Hospitality Industry

Algorithmic management is transforming traditional face-to-face service sectors like hospitality. To understand this phenomenon, we conducted an interview study in a unionized, mid-sized urban hotel on the West Coast of the USA. Through this work, we examine how an algorithmic management (AM) platform mediates work in…

CSCW '235th+ AuthorPlatform Mediated Economies

Charting the Automation of Hospitality: An interdisciplinary literature review examining the evolution of frontline service work in the face of algorithmic management

Recent investments in automation and AI are reshaping the hospitality sector. Driven by social and economic forces affecting service delivery and an impulse to seek out efficiencies, these new technologies have transformed the labor that acts as the backbone to the industry—namely frontline service work performed by h…

DIS '235th+ AuthorWorkplace Wellbeing & Work Stress +1

Designing for Wellbeing: Worker-Generated Ideas on Adapting Algorithmic Management in the Hospitality Industry

Labor shortages have shaped many industries over the past several years, with hospitality experiencing one of the largest rates of attrition. Workers are leaving their jobs for a variety of reasons, ranging from burnout and work intensification to a lack of meaningful employment. While some literature maintains that l…

HRI '23CorrespondingDomestic Robots +1

Hey?! What did you think about that Robot? Groups Polarize Users’ Acceptance and Trust of Food Delivery Robots

As food delivery robots are spreading onto streets and college campuses worldwide, users’ views of these robots will depend on their direct and indirect interactions with the robots and their conversations with other people, such as those with whom they are ordering food via a robot. We examined if being in a group of…

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