Franchesca Spektor

schoolCarnegie Mellon Universitybar_chart#1626 Global Rank

Total Papers

HCI Rank

#1626

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Years Active

Recent Publications

Data Wagers in Worker Advocacy Research

This paper draws on Michel de Certeau’s notion of "tactics" to explore the use of data in labor organizing research in CSCW. Taking a historical view, we first analyze a set of cases from 20th century US labor history that offer three distinct lenses on the risks of data-based advocacy campaigns: wagers, compromises,…

DIS '251st AuthorSocial Platform Design & User Behavior +1

Working Together: Algorithmic Management and Peer Relationships in the Hospitality Industry

Algorithmic management is transforming traditional face-to-face service sectors like hospitality. To understand this phenomenon, we conducted an interview study in a unionized, mid-sized urban hotel on the West Coast of the USA. Through this work, we examine how an algorithmic management (AM) platform mediates work in…

CSCW '231st AuthorPlatform Mediated Economies

Charting the Automation of Hospitality: An interdisciplinary literature review examining the evolution of frontline service work in the face of algorithmic management

Recent investments in automation and AI are reshaping the hospitality sector. Driven by social and economic forces affecting service delivery and an impulse to seek out efficiencies, these new technologies have transformed the labor that acts as the backbone to the industry—namely frontline service work performed by h…

DIS '231st AuthorWorkplace Wellbeing & Work Stress +1

Designing for Wellbeing: Worker-Generated Ideas on Adapting Algorithmic Management in the Hospitality Industry

Labor shortages have shaped many industries over the past several years, with hospitality experiencing one of the largest rates of attrition. Workers are leaving their jobs for a variety of reasons, ranging from burnout and work intensification to a lack of meaningful employment. While some literature maintains that l…

CHI '222nd AuthorVisual Impairment Technologies (Screen Readers, Tactile Graphics, Braille) +1

"It Feels Like Taking a Gamble": Exploring Perceptions, Practices, and Challenges of Using Makeup and Cosmetics for People with Visual Impairments

Makeup and cosmetics offer the potential for self-expression and the reshaping of social roles for visually impaired people. However, there exist barriers to conducting a beauty regime because of the reliance on visual information and color variances in makeup. We present a content analysis of 145 YouTube videos to de…

DIS '211st AuthorAI Ethics, Fairness & Accountability +2

Discard(ed) Labor: Countervisualities for Representing AI Integration in Essential Work

This pictorial critically explores the role of visual media representations in the deployment of automated and artificially intelligent (AI) technologies within essential work sectors. We draw on an exhaustive review of local and national newspaper articles about automation in two waste labor industries (cleaning and…

DIS '203rd AuthorEmpowerment of Marginalized Groups +2

Crafting Everyday Resistance through Lightweight Design

This pictorial examines the relationship between inquiry and activism within academic settings through the design of protest artifacts. Inspired by lineages of feminist print production, we illustrate our own process of creating simple acts of resistance through electronic posters and buttons. Naming these interventio…

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