New Mexico State University

schoolSchoolbar_chart#316 Global Rank

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#316

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Latest papers from New Mexico State University

CHI '26Developing Countries & HCI for Development (HCI4D) +2

Transient Non-Use: How People in Migration Experience Digital Disconnection

People experiencing migration endure many transitions across borders, technologies, and social systems. While HCI research often emphasizes this community's adoption of technology, less attention has been paid to practices of technological non-use. This paper investigates how information and communication technologies…

CSCW '25Technology's Impact on (Im)migration

Data Siloing as Infrastructural Activism

The refugee support ecosystem in the U.S.-Mexico Borderplex is resource-scarce, dynamic, and transitional, requiring intensive information work. To address coordination challenges among the cross-sector sociotechnical community working at one of the largest ports of entry for asylum seekers, the county government of E…

DIS '25Social Platform Design & User Behavior +1

Working Together: Algorithmic Management and Peer Relationships in the Hospitality Industry

Algorithmic management is transforming traditional face-to-face service sectors like hospitality. To understand this phenomenon, we conducted an interview study in a unionized, mid-sized urban hotel on the West Coast of the USA. Through this work, we examine how an algorithmic management (AM) platform mediates work in…

CHI '25Game UX & Player Behavior +2

This Game SUX: Why & How to Design Sh@*!y User Experiences

While normative – "good" – game design and user experiences have been established, we look to games that challenge those notions. Intentional frustration and failure can be worthwhile. Through a reflexive thematic analysis of 31 games we identify how intentionally non-normative design choices lead to meaningful experi…

CSCW '23Platform Mediated Economies

Charting the Automation of Hospitality: An interdisciplinary literature review examining the evolution of frontline service work in the face of algorithmic management

Recent investments in automation and AI are reshaping the hospitality sector. Driven by social and economic forces affecting service delivery and an impulse to seek out efficiencies, these new technologies have transformed the labor that acts as the backbone to the industry—namely frontline service work performed by h…

CSCW '23Online Content and Algorithms

Investigating the Impacts of YouTube’s Content Policies on Journalism and Political Discourse

Social media has become a primary mode of journalism and political discourse as evidenced by recent online political movements. Platforms like YouTube, by monetizing content through advertising revenue, have fostered a new group of online political professionals, including journalists and commentators. Recently, to li…

DIS '23Workplace Wellbeing & Work Stress +1

Designing for Wellbeing: Worker-Generated Ideas on Adapting Algorithmic Management in the Hospitality Industry

Labor shortages have shaped many industries over the past several years, with hospitality experiencing one of the largest rates of attrition. Workers are leaving their jobs for a variety of reasons, ranging from burnout and work intensification to a lack of meaningful employment. While some literature maintains that l…

HRI '23Domestic Robots +1

Hey?! What did you think about that Robot? Groups Polarize Users’ Acceptance and Trust of Food Delivery Robots

As food delivery robots are spreading onto streets and college campuses worldwide, users’ views of these robots will depend on their direct and indirect interactions with the robots and their conversations with other people, such as those with whom they are ordering food via a robot. We examined if being in a group of…

CSCW '22Human-Robot Interaction; Human-Robot Interaction

I Know I Am, But What Are You? How Culture and Self-Categorization Affect Emotions Toward Robots

As routinely working with robots spreads globally, it becomes important to understand how best to customize robots to each culture to maximize collaboration between humans and robots. In two distinct cultures (United States and Portugal) we examined group-based emotions toward robots with participants self-categorizin…

CHI '22Automated Driving Interface & Takeover Design +1

"I See You!": A Design Framework for Interface Cues about Agent Visual Perception from a Thematic Analysis of Video Games

As artificial agents proliferate, there will be more and more situations in which they must communicate their capabilities to humans, including what they can ``see.'' Artificial agents have existed for decades in the form of computer-controlled agents in videogames. We analyze videogames in order to not only inspire t…

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At a Glance

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New Mexico State University

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United States · North America

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#316

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2018-2026

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28 researchers · 0 collaborators

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Games, Entertainment & Gamification

Game UX & Player Behavior

Research Methods & Design Practice

Participatory Design

Work, Employment & Workplace Technology

Impact of Automation on Work

Social Media & Online Communities

Social Platform Design & User Behavior

Education & Learning Technology

Collaborative Learning & Peer Teaching