Christine A. Riordan

schoolUniversity of Illinoisbar_chart#9649 Global Rank

Total Papers

HCI Rank

#9649

Research Areas

Years Active

Recent Publications

Working Together: Algorithmic Management and Peer Relationships in the Hospitality Industry

Algorithmic management is transforming traditional face-to-face service sectors like hospitality. To understand this phenomenon, we conducted an interview study in a unionized, mid-sized urban hotel on the West Coast of the USA. Through this work, we examine how an algorithmic management (AM) platform mediates work in…

CSCW '235th+ AuthorPlatform Mediated Economies

Charting the Automation of Hospitality: An interdisciplinary literature review examining the evolution of frontline service work in the face of algorithmic management

Recent investments in automation and AI are reshaping the hospitality sector. Driven by social and economic forces affecting service delivery and an impulse to seek out efficiencies, these new technologies have transformed the labor that acts as the backbone to the industry—namely frontline service work performed by h…

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