helpResearch questionAI Collaboration Experience in Work Contexts
How can LLMs reduce customer service representatives' emotional stress caused by inappropriate customer behavior?Direction: Social Computing, Communities, and Public Information
AI Collaboration Experience in Work Contexts
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helpResearch questionAI Collaboration Experience in Work Contexts
Can AI assistants help representatives regulate negative emotions through emotional reframing?helpResearch questionAI Collaboration Experience in Work Contexts
Is supportive information generated by LLMs superior to human colleagues in emotional expression and adaptability?lightbulbPractical problemAI Collaboration Experience in Work Contexts
Customer service representatives face heavy emotional stress from inappropriate customer behavior, affecting satisfaction and service quality.helpResearch questionAI Collaboration Experience in Work Contexts
How does AI as a workplace collaborator affect employees' job satisfaction and sense of work meaningfulness?helpResearch questionAI Collaboration Experience in Work Contexts
How does task type (e.g., meaningful versus routine tasks) shape work experience when collaborating with AI or human colleagues?helpResearch questionAI Collaboration Experience in Work Contexts
In work settings, is AI better suited as a tool, subordinate, or team partner?lightbulbPractical problemAI Collaboration Experience in Work Contexts
When AI serves as a workplace collaborator, employees' satisfaction and sense of self-worth may decline.Related papers
CHI 2025
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh
IUI 2022
The "Artificial" Colleague: Evaluation of Work Satisfaction in Collaboration with Non-human Coworkers
Shadan Sadeghian, Marc Hassenzahl
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