Mary P Czerwinski

schoolMicrosoftbar_chart#2376 Global Rank

Total Papers

HCI Rank

#2376

Research Areas

Years Active

Recent Publications

AURA: Amplifying Understanding, Resilience, and Awareness for RAI Content Workers

Behind the scenes of maintaining the safety of technology products from harmful and illegal digital content lies unrecognized human labor. The recent rise in the use of generative AI technologies and the accelerating demands to meet responsible AI (RAI) aims necessitates an increased focus on the labor behind such eff…

CHI '255th+ AuthorHuman-LLM Collaboration +1

AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker

Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate their emotions while interacting with uncivil clients, we designed Care-Pilot, an LLM-powered assistant, and evaluated its efficacy, percepti…

CSCW '24CorrespondingSession 2c: Protecting Users: Legislative Insights, Dark Patterns, and Cybersecurity

Burnout in Cybersecurity Incident Responders: Exploring the Factors that Light the Fire

As concerns about employee burnout and skilled staff shortages in cybersecurity grow, our study aims to better understand the contributing factors to burnout in this field. Utilizing a mixed-methods approach, we analyze self-reported job and personal characteristics, along with digital activity data from 35 incident r…

CHI '23CorrespondingNotification & Interruption Management +1

Focused Time Saves Nine: Evaluating Computer-Assisted Protected Time for Hybrid Information Work

Information workers often struggle to balance their time for a variety of activities like focused work, communication, and caring. This study analyzes the impact of a commercially available computer-assisted time protection intervention that automatically and preemptively schedules calendar time for self-determined ac…

CHI '22CorrespondingWorkplace Wellbeing & Work Stress

Design of Digital Workplace Stress-Reduction Intervention Systems: Effects of Intervention Type and Timing

Workplace stress-reduction interventions have produced mixed results due to engagement and adherence barriers. Leveraging technology to integrate such interventions into the workday may address these barriers and help mitigate the mental, physical, and monetary effects of workplace stress. To inform the design of a wo…

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