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Agents, Robotics, and Social Interaction / Lexical Alignment, Linguistic Style, and Emoji Design

Users often struggle to understand explanations provided by conversational AI agents.

lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design

Users often struggle to understand explanations provided by conversational AI agents.

IUI '23The Role of Lexical Alignment in Human Understanding of Explanations by Conversational Agents

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lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design

Users struggle to trust chatbots during price negotiation and report low satisfaction.

CUI '24Exploring Lexical Alignment in a Price Bargain Chatbot

lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design

Users may be unwilling to share sensitive information when interacting with chatbots due to language style.

CUI '22Does Chatbot Language Formality Affect Users’ Self-Disclosure?

lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design

Users easily feel that interactions with chatbots are mechanical and fail to establish trust.

CUI '22Keep on Smiling: An Investigation of the Influence of the Use of Emoticons by Chatbots on User Satisfaction

lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design

Users have high expectations for open-domain chatbots' social and emotional capabilities, which existing designs often fail to meet.

IUI '21Key Qualities of Conversational Chatbots – the PEACE Model

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Key Qualities of Conversational Chatbots – the PEACE Model

Ekaterina Svikhnushina, Pearl Pu