Ekaterina Svikhnushina

schoolSwiss Federal Institute of Technology Lausannebar_chart#9854 Global Rank

Total Papers

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#9854

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Recent Publications

Latest papers from Ekaterina Svikhnushina

DIS '211st AuthorConversational Chatbots +1

User Expectations of Conversational Chatbots Based on Online Reviews

Open-domain chatbots that can engage in a conversation on any topic received significant attention in the last several years, which opened opportunities for studying user interaction with them. Drawing from reviews of chatbots posted on Google Play, we explore user experience and expectations of these agents in a mixe…

IUI '211st AuthorConversational Chatbots +1

Key Qualities of Conversational Chatbots – the PEACE Model

Open-domain chatbots engage in natural conversations with the user to socialize and establish bonds. However, designing and developing an effective open-domain chatbot is challenging. It is unclear what qualities of such chatbots most correspond to users’ expectations. Even though existing work has considered a wide r…

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