Pearl Pu

schoolSwiss Federal Institute of Technology Lausannebar_chart#9855 Global Rank

Total Papers

HCI Rank

#9855

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Years Active

Recent Publications

User Expectations of Conversational Chatbots Based on Online Reviews

Open-domain chatbots that can engage in a conversation on any topic received significant attention in the last several years, which opened opportunities for studying user interaction with them. Drawing from reviews of chatbots posted on Google Play, we explore user experience and expectations of these agents in a mixe…

IUI '21CorrespondingConversational Chatbots +1

Key Qualities of Conversational Chatbots – the PEACE Model

Open-domain chatbots engage in natural conversations with the user to socialize and establish bonds. However, designing and developing an effective open-domain chatbot is challenging. It is unclear what qualities of such chatbots most correspond to users’ expectations. Even though existing work has considered a wide r…

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