lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design
Users struggle to trust chatbots during price negotiation and report low satisfaction.CUI '24Exploring Lexical Alignment in a Price Bargain Chatbot
Agents, Robotics, and Social Interaction / Lexical Alignment, Linguistic Style, and Emoji Design
Users struggle to trust chatbots during price negotiation and report low satisfaction.
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lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design
Users often struggle to understand explanations provided by conversational AI agents.IUI '23The Role of Lexical Alignment in Human Understanding of Explanations by Conversational Agents
lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design
Users may be unwilling to share sensitive information when interacting with chatbots due to language style.CUI '22Does Chatbot Language Formality Affect Users’ Self-Disclosure?
lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design
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lightbulbPractical problemLexical Alignment, Linguistic Style, and Emoji Design
Users have high expectations for open-domain chatbots' social and emotional capabilities, which existing designs often fail to meet.