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Agents, Robotics, and Social Interaction / Conversational Agent Persona, Personality, and Social Trait Design

Customers have low acceptance of human-like intelligent customer service and it fails to meet expectations.

lightbulbPractical problemConversational Agent Persona, Personality, and Social Trait Design

Customers have low acceptance of human-like intelligent customer service and it fails to meet expectations.

CUI '24Beyond Functionality: Revealing User Experience Dimensions of Embodied Conversational Agents in Customer Service

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lightbulbPractical problemConversational Agent Persona, Personality, and Social Trait Design

Users struggle to efficiently obtain personalized, inspiring creative ideas.

CHI '25Seeking Inspiration through Human-LLM Interaction

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Lonely users of AI companions face potential mental health and interpersonal relationship risks.

CHI '25The Dark Side of AI Companionship: A Taxonomy of Harmful Algorithmic Behaviors in Human-AI Relationships

lightbulbPractical problemConversational Agent Persona, Personality, and Social Trait Design

Users find that LLM-driven conversational agents lack consistent persona expression across multi-turn dialogue.

CUI '24Building Better AI Agents: A Provocation on the Utilisation of Persona in LLM-based Conversational Agents

lightbulbPractical problemConversational Agent Persona, Personality, and Social Trait Design

Traditional personality tests are tedious and lack personalization, resulting in poor user experience.

CUI '24ChatFive: Enhancing User Experience in Likert Scale Personality Test through Interactive Conversation with LLM Agents

lightbulbPractical problemConversational Agent Persona, Personality, and Social Trait Design

Users struggle to interact efficiently with conversational agents that lack authentic personality.

CUI '24Language Cues for Expressing Artificial Personality: A Systematic Literature Review for Conversational Agents

lightbulbPractical problemConversational Agent Persona, Personality, and Social Trait Design

Traditional chatbots lack personalization and struggle to provide authentic and engaging interactive experiences.

CUI '24Chatbots With Attitude: Enhancing Chatbot Interactions Through Dynamic Personality Infusion

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