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Author: 564

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Care Workers’ Wellbeing in Data-Driven Healthcare Workplace: Identity, Agency, and Social Justice

This paper zooms in on a particularly precarious and largely invisibilized group of care workers: middle-aged and less-educated female migrant workers from rural China. Drawing from a mixed-methods study, we specifically examine how the extensive use of data-driven technologies impact care workers’ wellbeing in the wo…

Yuling Sun et al.East China Normal University

Care Work

Data Work of Frontline Care Workers: Practices, Problems, and Opportunities in the Context of Data-Driven Long-Term Care

Using data and data technologies to support healthcare has drawn significant attention recently. While CSCW and HCI have largely celebrated the tremendous promise of ‘data-driven healthcare’ in reforming the healthcare sector, this paper reveals ‘labor-driven reality’ of this promised data-driven future. Drawing from…

Yuling Sun et al.East China Normal University

Care Work

Maintainers of Stability: The Labor of China’s Data-Driven Governance and Dynamic Zero-COVID

This paper examines the social, technological, and emotional labor of maintaining China’s data-driven governance broadly, and dynamic zero-COVID management in particular. Drawing on ethnographic research in China, we examine the sociotechnical work of maintenance during the 2022 Shanghai lockdown. This labor included…

Yuchen Chen et al.University of Michigan

Old Logics, New Technologies: Producing a Managed Workforce on On-Demand Service Platforms

We examine how two prominent food delivery platforms in India, Swiggy and Zomato, produce a managed digital workforce using a combination of algorithmic control and traditional labor management strategies. Our findings draw from interviews conducted with 13 food delivery workers and a critical discourse analysis of ne…

Anubha Singh et al.University of Michigan

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An Approximation of Freedom: On-demand Therapy and the Feminization of Labor

Platform labor and gig work have become key sites for understanding a nascent “future of work” hallmarked by informalization and digitization. A growing body of research emphasizes how experiences of platform work are mediated not only by algorithms and user interfaces, but also by gender, race, local cultures as well…

Linda Huber et al.University of Michigan

Caregiving & Caregiver Support; Caregiving & Caregiver Support

Techniques of Use: Confronting Value Systems of Productivity, Progress, and Usefulness in Computing and Design

This paper turns to one of HCI’s central value systems, i.e. its commitments to usefulness and the ideal that technology enables social progress, productivity, and excellence. Specifically, we examine how the seemingly “positive” ideal to make technology “useful” – i.e. to build systems and devices that advance social…

Cindy Kaiying Lin et al.University of Michigan

Additional Labors of the Entrepreneurial Self

Workers are increasingly expected to take on the responsibility and effort of preparing for employment in the new economy, where digital technologies play a central role in bridging access to resources, connections, and opportunity. Drawing from multi-year studies of entrepreneurs in Accra and Detroit, two cities that…

Seyram Avle et al.University of Massachusetts

Labor and Justice

HCI’s Making Agendas

This survey offers a critical review of making as a topic of HCI research, set into both historical and intellectual contexts. It surveys and critiques two primary HCI research agendas for making: the promise of democratization of technology that making holds forth, and the development of new tools and infrastructures…

Jeffrey Bardzell et al.University of North Carolina at Chapel Hill

Tinkering with Governance: Technopolitics and the Economization of Citizenship

From statistics and mapping to engineering and medicine, technology has long been a tool of governance, shaping how nation states control their own and other regions' populations and natural resources. More recently, a nation's capacity to cultivate citizens as tech innovators and entrepreneurs is considered an indica…

Silvia Lindtner et al.University of Michigan

Organizational Perspectives

Lived Data: Tinkering With Bodies, Code, and Care Work

Human–computer interaction research on personal informatics in health care has focused on systems that aim to support patient empowerment and enable better health outcomes with data monitoring and tracking. Through examining the lived experience of personal data used to manage chronic illness, we show how such technol…

Elizabeth Kaziunas et al.University of Michigan

Design and Intervention in the Age of 'No Alternative'

This paper explores the relationship between design and intervention, and how scholars of computing and design might strengthen their repertoire of intervention amidst a pervasive sense of there being “no alternative” to structures of inequality and capitalist expansion. Drawing from the authors’ long-term ethnographi…

Silvia Lindtner et al.University of Michigan

Feminist Perspectives

Paper Title	Authors	Research Topics
Care Workers’ Wellbeing in Data-Driven Healthcare Workplace: Identity, Agency, and Social Justice This paper zooms in on a particularly precarious and largely invisibilized group of care workers: middle-aged and less-educated female migrant workers from rural China. Drawing from a mixed-methods study, we specifically examine how the extensive use of data-driven technologies impact care workers’ wellbeing in the wo…	YS Yuling Sun et al.East China Normal University	Care Work
Data Work of Frontline Care Workers: Practices, Problems, and Opportunities in the Context of Data-Driven Long-Term Care Using data and data technologies to support healthcare has drawn significant attention recently. While CSCW and HCI have largely celebrated the tremendous promise of ‘data-driven healthcare’ in reforming the healthcare sector, this paper reveals ‘labor-driven reality’ of this promised data-driven future. Drawing from…	YS Yuling Sun et al.East China Normal University	Care Work
Maintainers of Stability: The Labor of China’s Data-Driven Governance and Dynamic Zero-COVID This paper examines the social, technological, and emotional labor of maintaining China’s data-driven governance broadly, and dynamic zero-COVID management in particular. Drawing on ethnographic research in China, we examine the sociotechnical work of maintenance during the 2022 Shanghai lockdown. This labor included…	YC Yuchen Chen et al.University of Michigan
Old Logics, New Technologies: Producing a Managed Workforce on On-Demand Service Platforms We examine how two prominent food delivery platforms in India, Swiggy and Zomato, produce a managed digital workforce using a combination of algorithmic control and traditional labor management strategies. Our findings draw from interviews conducted with 13 food delivery workers and a critical discourse analysis of ne…	AS Anubha Singh et al.University of Michigan
AdRecommended Learn AI Coding at CodeNow Structured lessons, hands-on projects, and continuous updates for people bringing AI into real development work. Explore Now
An Approximation of Freedom: On-demand Therapy and the Feminization of Labor Platform labor and gig work have become key sites for understanding a nascent “future of work” hallmarked by informalization and digitization. A growing body of research emphasizes how experiences of platform work are mediated not only by algorithms and user interfaces, but also by gender, race, local cultures as well…	LH Linda Huber et al.University of Michigan	Caregiving & Caregiver Support; Caregiving & Caregiver Support
Techniques of Use: Confronting Value Systems of Productivity, Progress, and Usefulness in Computing and Design This paper turns to one of HCI’s central value systems, i.e. its commitments to usefulness and the ideal that technology enables social progress, productivity, and excellence. Specifically, we examine how the seemingly “positive” ideal to make technology “useful” – i.e. to build systems and devices that advance social…	CL Cindy Kaiying Lin et al.University of Michigan
Additional Labors of the Entrepreneurial Self Workers are increasingly expected to take on the responsibility and effort of preparing for employment in the new economy, where digital technologies play a central role in bridging access to resources, connections, and opportunity. Drawing from multi-year studies of entrepreneurs in Accra and Detroit, two cities that…	SA Seyram Avle et al.University of Massachusetts	Labor and Justice
HCI’s Making Agendas This survey offers a critical review of making as a topic of HCI research, set into both historical and intellectual contexts. It surveys and critiques two primary HCI research agendas for making: the promise of democratization of technology that making holds forth, and the development of new tools and infrastructures…	JB Jeffrey Bardzell et al.University of North Carolina at Chapel Hill
Tinkering with Governance: Technopolitics and the Economization of Citizenship From statistics and mapping to engineering and medicine, technology has long been a tool of governance, shaping how nation states control their own and other regions' populations and natural resources. More recently, a nation's capacity to cultivate citizens as tech innovators and entrepreneurs is considered an indica…	SL Silvia Lindtner et al.University of Michigan	Organizational Perspectives
Lived Data: Tinkering With Bodies, Code, and Care Work Human–computer interaction research on personal informatics in health care has focused on systems that aim to support patient empowerment and enable better health outcomes with data monitoring and tracking. Through examining the lived experience of personal data used to manage chronic illness, we show how such technol…	EK Elizabeth Kaziunas et al.University of Michigan
Design and Intervention in the Age of 'No Alternative' This paper explores the relationship between design and intervention, and how scholars of computing and design might strengthen their repertoire of intervention amidst a pervasive sense of there being “no alternative” to structures of inequality and capitalist expansion. Drawing from the authors’ long-term ethnographi…	SL Silvia Lindtner et al.University of Michigan	Feminist Perspectives