Mohit Jain

schoolMicrosoftbar_chart#421 Global Rank

Total Papers

HCI Rank

#421

Research Areas

Years Active

Recent Publications

Designing Culturally Aligned AI Systems For Social Good in Non-Western Contexts

AI technologies are increasingly deployed in high-stakes domains such as education, healthcare, law, and agriculture to address complex challenges in non-Western contexts. This paper examines eight real-world deployments spanning seven countries and 18 languages, combining 17 interviews with AI developers and domain e…

CHI '25CorrespondingHuman-LLM Collaboration +1

ASHABot: An LLM-Powered Chatbot to Support the Informational Needs of Community Health Workers

Community health workers (CHWs) provide last-mile healthcare services but face challenges due to limited medical knowledge and training. This paper describes the design, deployment, and evaluation of ASHABot, an LLM-powered, experts-in-the-loop, WhatsApp-based chatbot to address the information needs of CHWs in India.…

CSCW '24CorrespondingSession 4b: Patient-Centered Care and Youth Empowerment

Understanding the Technology-Mediated Home Phlebotomy Ecosystem in India

The increasing platformization of healthcare services in India, in the wake of COVID-19, has resulted in huge demand for home phlebotomy. However, there is a limited understanding of the impact of digitization on home phlebotomists' workflows. To address this gap, we conducted 26 semi-structured interviews with home p…

CHI '245th+ AuthorConversational Chatbots +2

Beyond the Waiting Room: Patient's Perspectives on the Conversational Nuances of Pre-Consultation Chatbots

Pre-consultation serves as a critical information exchange between healthcare providers and patients, streamlining visits and supporting patient-centered care. Human-led pre-consultations offer many benefits, yet they require significant time and energy from clinical staff. In this work, we identify design goals for p…

CHI '23CorrespondingTelemedicine & Remote Patient Monitoring +1

Towards Intermediated Workflows for Hybrid Telemedicine

The growing platformization of health has spurred new avenues for healthcare access and reinvigorated telemedicine as a viable pathway to care. Telemedicine adoption during the COVID-19 pandemic has surfaced barriers to patient-centered care that call for attention. Our work extends current Human-Computer Interaction…

CHI '234th AuthorMid-Air Haptics (Ultrasonic) +1

Constraints and Workarounds to Support Clinical Consultations in Synchronous Text-based Platforms

Medical consultations over synchronous text-based platforms are becoming increasingly popular for virtual care, yet little is known about how physicians translate their training to this healthcare medium. We report the constraints, workarounds, and opportunities highlighted by eight primary care physicians who used su…

CHI '233rd AuthorCommunity Collaboration & Wikipedia +1

Understanding Journalists' Workflows in News Curation

With the increasing dominance of internet as a source of news consumption, there has been a rise in the production and popularity of email newsletters compiled by individual journalists. However, there is little research on the processes of aggregation, and how these differ between expert journalists and trained machi…

CSCW '21CorrespondingInfrastructures

Understanding Driver-Passenger Interactions in Vehicular Crowdsensing

Smart city projects collect data on urban environments to identify problems, inform policymaking, and boost citizen engagement. Typically, this data is collected by static sensors placed around the city, which is not ideal for spatiotemporal needs of certain sensing applications such as air quality monitoring. Vehicul…

CSCW '212nd AuthorHonorable MentionInfrastructures

Infrastructuring Telehealth in (In)Formal Patient-Doctor Contexts

Telehealth technologies have long remained on the peripheries of healthcare systems that prioritize in-person healthcare provision. The spread of the COVID-19 pandemic has foregrounded the need to formalize telehealth infrastructures, particularly teleconsultations, to ensure continued care provision through remote me…

CHI '211st AuthorVisual Impairment Technologies (Screen Readers, Tactile Graphics, Braille) +1

Smartphone Usage by Expert Blind Users

People with vision impairments access smartphones with the help of screen reader apps such as TalkBack for Android and VoiceOver for iPhone. Prior research has mostly focused on understanding touchscreen phone adoption and typing performance of novice blind users by logging their real-world smartphone usage. Understan…

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