Zhan Zhang

schoolPace Universitybar_chart#1047 Global Rank

Total Papers

HCI Rank

#1047

Research Areas

Years Active

Recent Publications

Balancing Efficiency and Empathy: Healthcare Providers' Perspectives on AI-Supported Workflows for Serious Illness Conversations in the Emergency Department

Serious Illness Conversations (SICs)—discussions about values and care preferences for patients with life-threatening illness—rarely occur in Emergency Departments (EDs), despite evidence that early conversations improve care alignment and reduce unnecessary interventions. We interviewed 11 ED providers to identify ch…

CHI '261st AuthorEmergency Communication & Early Warning Systems +2

Supporting Callers’ Needs in Crisis: Designing the Next Generation of 9-1-1 for Medical Emergencies

Since its introduction, the 9-1-1 emergency call system has served as a critical lifeline for individuals in urgent crises. However, the traditional audio-only model has limitations in supporting effective communication between callers and call takers. In this paper, we present a mixed-methods study—including a survey…

CHI '263rd AuthorTelemedicine & Remote Patient Monitoring +1

Exploring Collaboration Breakdowns Between Provider Teams and Patients in Post-Surgery Care

Post-surgery care involves ongoing collaboration between provider teams and patients, which starts from post-surgery hospitalization through home recovery after discharge. While prior HCI research has primarily examined patients’ challenges at home, less is known about how provider teams coordinate discharge preparati…

CSCW '251st AuthorDistributed & Remote Work

Can you see what I see? Examining the Impact of Smart Glasses on Communication Dynamics in Distributed Emergency Medical Teams

Effective communication is critical for emergency medical teams, especially when distributed providers must collaborate under high-stakes conditions to deliver timely, life-saving care. Traditional communication tools such as radios and phones, while commonly used, are limited to audio-only exchanges—often resulting i…

CHI '244th AuthorMental Health Apps & Online Support Communities +2

A case for "little English" in Nurse Notes from the Telehealth Intervention Program for Seniors: Implications for Future Design and Research

Community telehealth programs (CTPs) enable low-income older adults to receive telehealth services in community settings (e.g., retirement homes). The Telehealth Intervention Program for Seniors (TIPS) is a CTP that provides vital sign monitoring services managed by remote nurses. TIPS has successfully recruited and r…

CSCW '221st AuthorMental Health and Spirituality Tools; Mental Health and Spirituality Tools

Characteristics and Challenges of Clinical Documentation in Self-Organized Fast-Paced Medical Work

Clinical documentation is a time-consuming and challenging task, especially for time-critical medical settings. Even with a dedicated scribe person, timely and accurate documentation under time constraints is never easy. In this work, we present a unique type of fast-paced medical team---emergency medical services (EM…

CSCW '211st AuthorData Work Across Contexts and Disciplines

Data Work and Decision Making in Emergency Medical Services: A Distributed Cognition Perspective

Emergency medical services (EMS) teams are first responders providing urgent medical care to severely ill or injured patients in the field. Despite their criticality, EMS work is one of the very few medical domains with limited technical support. This paper describes a study conducted to examine technology opportuniti…

CHI '213rd AuthorAI-Assisted Decision-Making & Automation +1

"Brilliant AI Doctor" in Rural Clinics: Challenges in AI-Powered Clinical Decision Support System Deployment

Artificial intelligence (AI) technology has been increasingly used in the implementation of advanced Clinical Decision Support Systems (CDSS). Research demonstrated the potential usefulness of AI-powered CDSS (AI-CDSS) in clinical decision making scenarios. However, post-adoption user perception and experience remain…

CSCW '181st AuthorCollaboration in Clinical Contexts

Coordination Mechanisms for Self-Organized Work in an Emergency Communication Center

We describe an observational study of work coordination in an emergency communication center, where a collocated team of communication specialists engages in complex activities of communicating with pre-hospital medical teams, and coordinating patient care and transport. Unlike teams with clearly defined work roles an…

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