Leanna Machado

Supporting Callers’ Needs in Crisis: Designing the Next Generation of 9-1-1 for Medical Emergencies

Since its introduction, the 9-1-1 emergency call system has served as a critical lifeline for individuals in urgent crises. However, the traditional audio-only model has limitations in supporting effective communication between callers and call takers. In this paper, we present a mixed-methods study—including a survey…