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Reimagining Participatory Agile Development in Community-Industry Partnerships

Computing's ubiquity and accumulation of capital have positioned modern tech giants to be key players in society's responses to crises. Fulfilling this potential, however, requires methods and incentives for the industry to meaningfully support communities (“community-industry partnerships”). This paper examines one s…

Calvin A Liang et al.Northwestern University

"Chat, Should I Leave Him?" Risks, Rewards, and Roles for AI in Relationship Advice

As more people turn to chatbots for socioemotional support—often termed psychosocial AI—the stakes of understanding these interactions grow. Psychosocial AI might foster healthier human-human relationships—and also might exacerbate loneliness, abuse, and self-harm. We provide an empirical account of one less-studied f…

Emily Tseng et al.Cornell University

Mitigating Trauma in Qualitative Research Infrastructure: Roles for Machine Assistance and Trauma-Informed Design

Researchers increasingly look to understand experiences of pain, harm, and marginalization via qualitative analysis. Such work is needed to understand and address social ills, but poses risks to researchers' well-being: sifting through volumes of data on painful human experiences risks incurring traumatic exposure in…

Emily Tseng et al.Cornell University

Trauma & Abuse

Understanding the LLM-ification of CHI: Unpacking the Impact of LLMs at CHI through a Systematic Literature Review

Large language models (LLMs) have been positioned to revolutionize HCI, by reshaping not only the interfaces, design patterns, and sociotechnical systems that we study, but also the research practices we use. To-date, however, there has been little understanding of LLMs' uptake in HCI. We address this gap via a system…

Rock Yuren Pang et al.University Of Washington

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Data Stewardship in Clinical Computer Security: Balancing Benefit and Burden in Participatory Systems

The mass collection and reuse of social data requires a reimagining of privacy and consent, with particular attention to the (in)equitable distribution of benefits and burdens between researchers and subjects. Instrumenting frontline clinical services to collect and steward data might mitigate the exploitation inheren…

Emily Tseng et al.Cornell University

Session 1e: Empowering Data Work

"I Go Beyond and Beyond": Examining the Invisible Work of Home Health Aides

Home health aides are paid professionals who provide long-term care to an expanding population of adults who need it. However, the aides’ work is often unrecognized by the caregiving team despite being in demand and crucial to care—an invisibility reinforced by ill-suited technological tools. In order to understand th…

Joy Ming et al.Cornell University

Care Work

Burnout and the Quantified Workplace: Tensions around Personal Sensing Interventions for Stress in Resident Physicians

Recent research has explored computational tools to manage workplace stress via personal sensing, a measurement paradigm in which behavioral data streams are collected from technologies including smartphones, wearables, and personal computers. As these tools develop, they invite inquiry into how they can be appropriat…

Daniel A. Adler et al.Cornell University

Remote Work, Motivation, and Burnout; Remote Work, Motivation, and Burnout

Trauma-Informed Computing: Towards Safer Technology Experiences for All

Trauma is the physical, emotional, or psychological harm caused by deeply distressing experiences. Research with communities that may experience high rates of trauma has shown that digital technologies can create or exacerbate traumatic experiences. Via three vignettes, we discuss how considering the possible effects…

Janet X. Chen et al.Cornell University

Care Infrastructures for Digital Security in Intimate Partner Violence

Survivors of intimate partner violence (IPV) face complex threats to their digital privacy and security. Prior work has established protocols for directly helping them mitigate these harms; however, there remains a need for flexible and pluralistic systems that can support survivors' long-term needs. This paper descri…

Emily Tseng et al.Cornell University

A Digital Safety Dilemma: Analysis of Computer-Mediated Computer Security Interventions for Intimate Partner Violence During COVID-19

The shutdown measures necessary to stop the spread of COVID-19 have amplified the role of technology in intimate partner violence (IPV). Survivors may be forced to endure lockdowns with their abusers, intensifying the dangers of technology-enabled abuse (e.g. stalking, harassment, monitoring, surveillance). They may a…

Emily Tseng et al.Cornell University

“So-called privacy breeds evil”: Narrative Justifications for Intimate Partner Surveillance in Online Forums

A growing body of research suggests that intimate partner abusers use digital technologies to surveil their partners, including by installing spyware apps, compromising devices and online accounts, and employing social engineering tactics. However, to date, this form of privacy violation, called intimate partner surve…

Rosanna Bellini et al.Newcastle University

Understanding and Fighting Toxicity / Moderation

: Designing Technologies to Engender Equity for Home Health Aides

HCI researchers have increasingly studied how technology might improve the lives of marginalized workers. We explored this question through a qualitative study with home health aides in New York City, a vulnerable group of frontline caregivers whose work with patients is poorly paid and highly stressful, often involvi…

Emily Tseng et al.Cornell University

"Is my phone hacked?" Analyzing Clinical Computer Security Interventions with Survivors of Intimate Partner Violence

Intimate partner abusers use technology to track, monitor, harass, and otherwise harm their victims, and prior work reports that victims have few resources for obtaining help with such attacks. This paper presents a qualitative analysis of data from a field study of an approach to helping survivors of intimate pa…

Diana Freed et al.Brown University

Privacy and Security

Paper Title	Authors	Research Topics
Reimagining Participatory Agile Development in Community-Industry Partnerships Computing's ubiquity and accumulation of capital have positioned modern tech giants to be key players in society's responses to crises. Fulfilling this potential, however, requires methods and incentives for the industry to meaningfully support communities (“community-industry partnerships”). This paper examines one s…	CL Calvin A Liang et al.Northwestern University
"Chat, Should I Leave Him?" Risks, Rewards, and Roles for AI in Relationship Advice As more people turn to chatbots for socioemotional support—often termed psychosocial AI—the stakes of understanding these interactions grow. Psychosocial AI might foster healthier human-human relationships—and also might exacerbate loneliness, abuse, and self-harm. We provide an empirical account of one less-studied f…	ET Emily Tseng et al.Cornell University
Mitigating Trauma in Qualitative Research Infrastructure: Roles for Machine Assistance and Trauma-Informed Design Researchers increasingly look to understand experiences of pain, harm, and marginalization via qualitative analysis. Such work is needed to understand and address social ills, but poses risks to researchers' well-being: sifting through volumes of data on painful human experiences risks incurring traumatic exposure in…	ET Emily Tseng et al.Cornell University	Trauma & Abuse
Understanding the LLM-ification of CHI: Unpacking the Impact of LLMs at CHI through a Systematic Literature Review Large language models (LLMs) have been positioned to revolutionize HCI, by reshaping not only the interfaces, design patterns, and sociotechnical systems that we study, but also the research practices we use. To-date, however, there has been little understanding of LLMs' uptake in HCI. We address this gap via a system…	RP Rock Yuren Pang et al.University Of Washington
AdRecommended Learn AI Coding at CodeNow Structured lessons, hands-on projects, and continuous updates for people bringing AI into real development work. Explore Now
Data Stewardship in Clinical Computer Security: Balancing Benefit and Burden in Participatory Systems The mass collection and reuse of social data requires a reimagining of privacy and consent, with particular attention to the (in)equitable distribution of benefits and burdens between researchers and subjects. Instrumenting frontline clinical services to collect and steward data might mitigate the exploitation inheren…	ET Emily Tseng et al.Cornell University	Session 1e: Empowering Data Work
"I Go Beyond and Beyond": Examining the Invisible Work of Home Health Aides Home health aides are paid professionals who provide long-term care to an expanding population of adults who need it. However, the aides’ work is often unrecognized by the caregiving team despite being in demand and crucial to care—an invisibility reinforced by ill-suited technological tools. In order to understand th…	JM Joy Ming et al.Cornell University	Care Work
Burnout and the Quantified Workplace: Tensions around Personal Sensing Interventions for Stress in Resident Physicians Recent research has explored computational tools to manage workplace stress via personal sensing, a measurement paradigm in which behavioral data streams are collected from technologies including smartphones, wearables, and personal computers. As these tools develop, they invite inquiry into how they can be appropriat…	DA Daniel A. Adler et al.Cornell University	Remote Work, Motivation, and Burnout; Remote Work, Motivation, and Burnout
Trauma-Informed Computing: Towards Safer Technology Experiences for All Trauma is the physical, emotional, or psychological harm caused by deeply distressing experiences. Research with communities that may experience high rates of trauma has shown that digital technologies can create or exacerbate traumatic experiences. Via three vignettes, we discuss how considering the possible effects…	JC Janet X. Chen et al.Cornell University
emoji_events Care Infrastructures for Digital Security in Intimate Partner Violence Survivors of intimate partner violence (IPV) face complex threats to their digital privacy and security. Prior work has established protocols for directly helping them mitigate these harms; however, there remains a need for flexible and pluralistic systems that can support survivors' long-term needs. This paper descri…	ET Emily Tseng et al.Cornell University
A Digital Safety Dilemma: Analysis of Computer-Mediated Computer Security Interventions for Intimate Partner Violence During COVID-19 The shutdown measures necessary to stop the spread of COVID-19 have amplified the role of technology in intimate partner violence (IPV). Survivors may be forced to endure lockdowns with their abusers, intensifying the dangers of technology-enabled abuse (e.g. stalking, harassment, monitoring, surveillance). They may a…	ET Emily Tseng et al.Cornell University
emoji_events “So-called privacy breeds evil”: Narrative Justifications for Intimate Partner Surveillance in Online Forums A growing body of research suggests that intimate partner abusers use digital technologies to surveil their partners, including by installing spyware apps, compromising devices and online accounts, and employing social engineering tactics. However, to date, this form of privacy violation, called intimate partner surve…	RB Rosanna Bellini et al.Newcastle University	Understanding and Fighting Toxicity / Moderation
: Designing Technologies to Engender Equity for Home Health Aides HCI researchers have increasingly studied how technology might improve the lives of marginalized workers. We explored this question through a qualitative study with home health aides in New York City, a vulnerable group of frontline caregivers whose work with patients is poorly paid and highly stressful, often involvi…	ET Emily Tseng et al.Cornell University
emoji_events "Is my phone hacked?" Analyzing Clinical Computer Security Interventions with Survivors of Intimate Partner Violence Intimate partner abusers use technology to track, monitor, harass, and otherwise harm their victims, and prior work reports that victims have few resources for obtaining help with such attacks. This paper presents a qualitative analysis of data from a field study of an approach to helping survivors of intimate pa…	DF Diana Freed et al.Brown University	Privacy and Security