Mental Models

Definition and function of mental models

Metaphor

Expectation violation

Identifying a faulty mental model

Design model, system image, and user's model

Where metaphors break down

Making the conceptual model explicit

Expectation violation and the explanation gap

Causal attribution and superstitious behavior

Cross-product transfer of mental models

Recognizing and correcting wrong mental models

Layers of a mental model — functional, structural, implementation