A7.14
Recognizing and correcting wrong mental models
Cards in this group · 4
- A7.14.1Telling users the correct procedure rarely overrides an entrenched wrong model; it takes a first-hand experience that falsifies the old one
- A7.14.2Correction should start with a small-scale, controlled-consequence falsifying experience, not a one-shot fix
- A7.14.3A correction delivered too bluntly triggers resistance and can strengthen the original wrong model
- A7.14.4A transitional analogy between the wrong model and the correct one reduces the cognitive leap required to correct it