A7.12
Causal attribution and superstitious behavior
Cards in this group · 4
- A7.12.1Users mistake coincidental temporal sequence for causation
- A7.12.2Repeating an ineffective action that once "happened to work" is superstitious behavior in an interface
- A7.12.3Higher response uncertainty makes users more prone to forming false causal beliefs
- A7.12.4Superstitious behavior resists correction by documentation and needs consistent, predictable feedback to break the association