Raj Sanjay Shah

schoolGeorgia Institute of Technologybar_chart#2522 Global Rank

Total Papers

HCI Rank

#2522

Research Areas

Years Active

Recent Publications

Can LLM-Simulated Practice and Feedback Upskill Human Counselors? A Randomized Study with 90+ Novice Counselors

The growing demand for accessible mental health support requires training more counselors, yet existing approaches remain resource-intensive and difficult to scale. LLMs can realistically simulate patients and generate actionable feedback for training, but their actual impact on novice counselor skill development rema…

CSCW '252nd AuthorCaring at a Distance

Helping the Helper: Supporting Peer Counselors via AI-Empowered Practice and Feedback

Millions of users come to online peer counseling platforms to seek support. However, studies show that online peer support groups are not always as effective as expected largely due to users' negative experiences with unhelpful counselors. Peer counselors are key to the success of online peer counseling platforms, but…

CSCW '243rd AuthorSession 3b: Bridging Technology and Therapy

What Makes Digital Support Effective? How Therapeutic Skills Affect Clinical Well-Being

Online mental health support communities have grown in recent years for providing accessible mental and emotional health support through volunteer counselors. Despite millions of people participating in chat support on these platforms, the clinical effectiveness of these communities on mental health symptoms remains u…

CHI '233rd AuthorMid-Air Haptics (Ultrasonic) +2

Metrics for Peer Counseling: Triangulating Success Outcomes for Online Therapy Platforms

Extensive research has been published on the conversational factors of effective volunteer peer counseling on online mental health platforms (OMHPs). However, studies differ in how they define and measure success outcomes, with most prior work examining only a single success metric. In this work, we model the relation…

CSCW '221st AuthorMental Health and Spirituality Tools; Mental Health and Spirituality Tools

Modeling Motivational Interviewing Strategies on an Online Peer-to-Peer Counseling Platform

Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-counselor behavior in relation to client satisfaction. This paper seeks to bridge this gap by mapping peer-counselor chat-messages to motivati…

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