Shang-Ling (Kate) Hsu

schoolUniversity of Southern Californiabar_chart#26108 Global Rank

Total Papers

HCI Rank

#26108

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Years Active

Recent Publications

Latest papers from Shang-Ling (Kate) Hsu

CSCW '251st AuthorCaring at a Distance

Helping the Helper: Supporting Peer Counselors via AI-Empowered Practice and Feedback

Millions of users come to online peer counseling platforms to seek support. However, studies show that online peer support groups are not always as effective as expected largely due to users' negative experiences with unhelpful counselors. Peer counselors are key to the success of online peer counseling platforms, but…

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