Isabel Won

schoolJohns Hopkins Universitybar_chart#8209 Global Rank

Total Papers

HCI Rank

#8209

Research Areas

Years Active

Recent Publications

Owning Mistakes Sincerely: Strategies for Mitigating AI Errors

Interactive AI systems such as voice assistants are bound to make errors because of imperfect sensing and reasoning. Prior human-AI interaction research has illustrated the importance of various strategies for error mitigation in repairing the perception of an AI following a breakdown in service. These strategies incl…

DIS '214th AuthorAgent Personality & Anthropomorphism +1

Social Robots in Service Contexts: Exploring the Rewards and Risks of Personalization and Re-embodiment

Social agents and robots are moving into front-line positions in brick and mortar services, taking on roles where they directly interact with customers. These agents could potentially recognize customers to personalize service. Will customers like this, or might they feel monitored and profiled? Robots could also re-e…

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