Niharika Mathur

schoolGeorgia Institute of Technologybar_chart#4521 Global Rank

Total Papers

HCI Rank

#4521

Research Areas

Years Active

Recent Publications

Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults’ Preferences for Explanations in LLM-Based Conversational AI Systems

Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults’ preferences and context. While prior work has emphasized the importance of AI explainability in building user trust, relatively little is known about older adults’ requirem…

CSCW '232nd AuthorChatbots and Conversational Agents

"I don’t know how to help with that” - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks

While commercial conversational agents (CA) (i.e. Google assistant, Siri, Alexa) are widely used, these systems have limitations in error-handling, flexibility, personalization and overall dialogue management that are amplified in care coordination settings. In this paper, we synthesize and articulate these limitation…

CHI '213rd AuthorIntelligent Voice Assistants (Alexa, Siri, etc.) +2

Empowering Dyads of Older Adults With Mild Cognitive Impairment And Their Care Partners Using Conversational Agents

Conversational agents (CAs) such as Google Home or Alexa offer empowering opportunities for dyads composed of older adults with mild cognitive impairment (MCI) and their care partners. CAs support coordination and planning between the two, and can amplify the support that the care partner needs to provide. In this stu…

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