Tamara Zubatiy

Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults’ Preferences for Explanations in LLM-Based Conversational AI Systems

Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults’ preferences and context. While prior work has emphasized the importance of AI explainability in building user trust, relatively little is known about older adults’ requirem…