Larry Heck

"I don’t know how to help with that” - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks

While commercial conversational agents (CA) (i.e. Google assistant, Siri, Alexa) are widely used, these systems have limitations in error-handling, flexibility, personalization and overall dialogue management that are amplified in care coordination settings. In this paper, we synthesize and articulate these limitation…