Changyuan Yang

schoolAlibababar_chart#5027 Global Rank

Total Papers

HCI Rank

#5027

Research Areas

Years Active

Recent Publications

Designing the Conversational Agent: Asking Follow-up Questions for Information Elicitation

Conversational Agents (CAs) can facilitate information elicitation in various scenarios, such as semi-structured interviews. Current CAs can ask predetermined questions but lack skills for asking follow-up questions. Thus, we designed three approaches for CAs to automatically ask follow-up questions, i.e., follow-ups…

CSCW '23CorrespondingSocial Connections

What makes virtual intimacy...intimate? Understanding the Phenomenon and Practice of Computer-Mediated Paid Companionship

Virtual romance service (VRS), as a notable commodification of intimacy, is currently emerging in China. Such service is not similar to the kind of intimacy that fans and idols generate through parasocial relationships, but behaves as the direct dyadic intimacy between service providers (\emph{virtual lovers}) and buy…

CHI '213rd AuthorConversational Chatbots +2

Shing: A Conversational Agent to Alert Customers of Suspected Online-payment Fraud with Empathetical Communication Skills

Alerting customers on suspected online-payment fraud and persuade them to terminate transactions is increasingly requested with the rapid growth of digital finance worldwide. We explored the feasibility of using a conversational agent (CA) to fulfill this request. Shing, a voice-based CA, proactively initializes and r…

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