Jingya Guo

schoolAlibababar_chart#8012 Global Rank

Total Papers

HCI Rank

#8012

Research Areas

Years Active

Recent Publications

Designing the Conversational Agent: Asking Follow-up Questions for Information Elicitation

Conversational Agents (CAs) can facilitate information elicitation in various scenarios, such as semi-structured interviews. Current CAs can ask predetermined questions but lack skills for asking follow-up questions. Thus, we designed three approaches for CAs to automatically ask follow-up questions, i.e., follow-ups…

CHI '211st AuthorConversational Chatbots +2

Shing: A Conversational Agent to Alert Customers of Suspected Online-payment Fraud with Empathetical Communication Skills

Alerting customers on suspected online-payment fraud and persuade them to terminate transactions is increasingly requested with the rapid growth of digital finance worldwide. We explored the feasibility of using a conversational agent (CA) to fulfill this request. Shing, a voice-based CA, proactively initializes and r…

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