Amy Bruckman

schoolGeorgia Institute of Technologybar_chart#1302 Global Rank

Total Papers

HCI Rank

#1302

Research Areas

Years Active

Recent Publications

Metrics and Macchiatos: Challenges for Service-Industry Workers and the Need for Worker-Driven ICTs

Nearly 30 million people work in the foodservice and retail industries in the United States, representing approximately 18 percent of the total U.S. workforce. These service-industry workers contend with pressures from algorithmic management and other workplace technologies, yet they typically do not benefit from tech…

CSCW '252nd AuthorAI Applications for Safety and Support

The Practice of Online Peer Counseling and the Potential for AI-Powered Support Tools

What challenges do volunteers providing peer support in online mental health platforms (OMHPs) face in operating and growing their communities? How could the HCI community develop human-AI systems to help? Recent work on online peer counseling has led to the development of novel AI tools for conversational interaction…

CHI '244th AuthorExplainable AI (XAI) +2

Mapping the Design Space of Teachable Social Media Feed Experiences

Social media feeds are deeply personal spaces that reflect individual values and preferences. However, top-down, platform-wide content algorithms can reduce users' sense of agency and fail to account for nuanced experiences and values. Drawing on the paradigm of interactive machine teaching (IMT), an interaction frame…

CSCW '23CorrespondingAR/VR

The Stage and the Theatre: AltspaceVR and its Relationship to Discord

Immersive virtual reality (VR) has seen growth in usage over the last few years and that growth is expected to accelerate. Correspondingly, many VR-based online communities have begun to emerge, and several social VR applications such as AltspaceVR have gained significant popularity. However, virtual reality can be is…

CSCW '21CorrespondingMisinformation, Conspiracies, and Manipulations

Sensemaking and the Chemtrail Conspiracy on the Internet: Insights from Believers and Ex-believers

How do people come to believe conspiracy theories, and what role does the internet play in this process as a socio-technical system? We explore these questions by examining online participants in the "chemtrails" conspiracy, the idea that visible condensation trails behind airliners are deliberately sprayed for nefari…

CSCW '19CorrespondingModeration I

Human-Machine Collaboration for Content Regulation: The Case of Reddit Automoderator

What one may say on the internet is increasingly controlled by a mix of automated programs, and decisions made by paid and volunteer human moderators. On the popular social media site Reddit, moderators heavily rely on a configurable, automated program called ‘Automoderator’ (or ‘Automod’). How do moderators use Autom…

CSCW '19CorrespondingGrassroots movements and civic tech

The Role of Social Computing Technologies in Grassroots Movement Building

Social movement organizing is becoming increasingly dependent on communication technologies. How can CSCW systems support grassroots organizations in facilitating collective action through democratic participation? In this paper, we study Science for the People-Atlanta, a social movement organization dedicated to buil…

CHI '19CorrespondingGeospatial & Map Visualization +2

Understanding Law Enforcement Strategies and Needs for Combating Human Trafficking

In working to rescue victims of human trafficking, law enforcement officers face a host of challenges. Working in complex, layered organizational structures, they face challenges of collaboration and communication. Online information is central to every phase of a human-trafficking investigation. With terabytes of ava…

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