Zheng Yao

schoolCarnegie Mellon Universitybar_chart#1555 Global Rank

Total Papers

HCI Rank

#1555

Research Areas

Years Active

Recent Publications

Learning to Become a Volunteer Counselor: Lessons from a Peer-to-Peer Mental Health Community

Online peer-to-peer therapy sessions can be effective in improving people's mental well-being. However, online volunteer counselors may lack the expertise and necessary training to provide high-quality sessions, and these low-quality sessions may negatively impact volunteers' motivations as well as clients' well-being…

CHI '223rd AuthorOnline Harassment & Counter-Tools +2

"Brush it Off": How Women Workers Manage and Cope with Bias and Harassment in Gender-agnostic Gig Platforms

Women make up approximately half of the workforce in ride-hailing, food delivery, and home service platforms in North America. While studies have reported that gig workers face bias, harassment, and a gender pay gap, we have limited understanding of women's perspectives of these issues and their coping mechanisms.…

CSCW '211st AuthorFuture of Work

Together But Alone: Atomization and Peer Support among Gig Workers

The individualistic nature of gig work allows workers to have high levels of flexibility, but it also leads to atomization, leaving them isolated from peer workers. In this paper, we employed a qualitative approach to understand how online social media groups provide informational and emotional support to physical gig…

CHI '212nd AuthorSocial Platform Design & User Behavior +2

All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat

When schools and families form a good partnership, children benefit. With the recent flourishing of communication apps, families and schools in China have shifted their primary communication channels to chat groups hosted on popular instant-messenger(IM) tools such as WeChat and QQ. With an interview study consisting…

CSCW '202nd AuthorHonorable MentionOnline Community Reflections

Successful Online Socialization: Lessons from the Wikipedia Education Program

Attracting and retaining newcomers is critical and challenging for online production communities such as Wikipedia, both because volunteers need specialized training and are likely to leave before being integrated into the community. In response to these challenges, the Wikimedia Foundation started the Wiki Education…

CHI '192nd AuthorHonorable MentionMental Health Apps & Online Support Communities

The Channel Matters: Self-disclosure, Reciprocity and Social Support in Online Cancer Support Groups

People with health concerns go to online health support groups to obtain help and advice. To do so, they frequently disclose personal details, many times in public. Although research in non-health settings suggests that people self-disclose less in public than in private, this pattern may not apply to health support g…

CSCW '183rd AuthorConceptual Horizons

Applications of Social Identity Theory to Research and Design in Computer-Supported Cooperative Work

Research in computer-supported cooperative work has historically focused on behaviors of individuals at scale, using frames of interpersonal interaction such as Goffman's theories of self-presentation. These frames prioritize research detailing the characteristics, personal identities, and behaviors of large numbers o…

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