Jinhao Zhao

Quality Standards, Service Orientation, and Power in Airbnb and Couchsurfing

Although Couchsurfing and Airbnb are both online communities that help users host strangers in their homes, they differ in an important sense: Couchsurfing prohibits monetary payment while Airbnb is built around it.We conducted interviews with users experienced on both Couchsurfing and Airbnb (``dual-users'') to bette…