Charles Kiene

schoolUniversity Of Washingtonbar_chart#2053 Global Rank

Total Papers

HCI Rank

#2053

Research Areas

Years Active

Recent Publications

Adopting third-party bots for managing online communities

Bots have become critical to the management of communities on platforms, especially to match the growing scale and technical sophistication of online harms. However, community leaders often adopt third-party bots, creating room for misalignment in their assumptions, expectations, and understandings (i.e., their techno…

CSCW '222nd AuthorOnline Communities & Inclusivity; Online Communities & Inclusivity

No Community Can Do Everything: Why People Participate in Similar Online Communities

Large-scale quantitative analyses have shown that individuals frequently talk to each other about similar thingsin different online spaces. Why do these overlapping communities exist? We provide an answer grounded inthe analysis of 20 interviews with active participants in clusters of highly related subreddits: Within…

CSCW '192nd AuthorModeration II

Moderation Challenges in Voice-based Online Communities On Discord

Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in the context of real-time, voice-based communication through 25 in-depth interview…

CSCW '191st AuthorModeration I

Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams

Management of technological change in organizations is one of the most enduring topics in the literature on computer-supported cooperative work. The successful navigation of technological change is both more challenging and more critical in online communities that are entirely mediated by technology than it is in trad…

CSCW '181st AuthorOnline Community Engagement

Managing Organizational Culture in Online Group Mergers

Research in social computing has typically conceptualized community growth as a process through which a group welcomes newcomers individually. However, online communities also grow through formal and informal mergers, where groups of newcomers with shared experiences join in batches. To understand this process, we con…

CSCW '184th AuthorWorkshop: Navigating the Challenges of Multi-Site Research

Workshop: Navigating the Challenges of Multi-Site Research

Our full day-workshop focuses on challenges encountered by researchers attempting to design and conduct studies that span 2 or more social computing platforms, such as parallel sites for different language populations, different platforms, or different user experience designs. Social computing researchers are increasi…

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