Karen Levy

schoolCornell Universitybar_chart#1299 Global Rank

Total Papers

HCI Rank

#1299

Research Areas

Years Active

Recent Publications

Beyond Community Notes: A Framework for Understanding and Building Crowdsourced Context Systems for Social Media

Social media platforms are increasingly adopting features that display crowdsourced context alongside posts, a technique pioneered by X's Community Notes. These systems---which we term \textit{Crowdsourced Context Systems} (CCS)---have the potential to reshape the information ecosystem as major platforms embrace them…

CSCW '252nd AuthorHumans vs. AI for Decision Making

Pseudo-Automation: How Labor-Offsetting Technologies Reconfigure Roles and Relationships in Frontline Retail Work

Self-service machines are a form of pseudo-automation; rather than actually automate tasks, they offset them to unpaid customers. Typically implemented for customer convenience and to reduce labor costs, self-service is often criticized for worsening customer service and increasing loss and theft for retailers. Though…

CSCW '223rd AuthorDigital Access and Transformation During the Pandemic; Digital Access and Transformation During the Pandemic

Information Needs of Essential Workers During the COVID-19 Pandemic

COVID-19 has been a sustained and global crisis with a strong continual impact on daily life. Staying accurately informed about COVID-19 has been key to personal and communal safety, especially for essential workers---individuals whose jobs have required them to go into work throughout the pandemic---as their employme…

CSCW '22CorrespondingPlatform Moderation; Platform Moderation

Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support

To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. This reactive paradigm of taking action against already-posted antisocial content is currently the most…

CSCW '19CorrespondingParenting

Narrative Paths and Negotiation of Power in Birth Stories

Birth stories have become increasingly common on the internet, but they have received little attention as a computational dataset. These unsolicited, publicly posted stories provide rich descriptions of decisions, emotions, and relationships during a common but sometimes traumatic medical experience. These personal de…

CSCW '184th AuthorFeminist Perspectives

Digital Technologies and Intimate Partner Violence: A Qualitative Analysis with Multiple Stakeholders

Digital technologies, including mobile devices, cloud computing services, and social networks, play a nuanced role in intimate partner violence (IPV) settings, including domestic abuse, stalking, and surveillance of victims by abusive partners. However, the interactions among victims of IPV, abusers, law enforcement,…

CSCW '18CorrespondingFairness and Bias

Debiasing Desire: Addressing Bias & Discrimination on Intimate Platforms

Designing technical systems to be resistant to bias and discrimination represents vital new terrain for researchers, policymakers, and the anti-discrimination project more broadly. We consider bias and discrimination in the context of popular online dating and hookup platforms in the United States, which we call intim…

CHI '184th AuthorBest PaperPrivacy by Design & User Control +3

"A Stalker's Paradise": How Intimate Partner Abusers Exploit Technology

This paper describes a qualitative study with 89 participants that details how abusers in intimate partner violence (IPV) contexts exploit technologies to intimidate, threaten, monitor, impersonate, harass, or otherwise harm their victims. We show that, at their core, many of the attacks in IPV contexts are technologi…

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