Charlotte Schluger

schoolCornell Universitybar_chart#9450 Global Rank

Total Papers

HCI Rank

#9450

Research Areas

Years Active

Recent Publications

Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions

Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavior. Traditionally, platforms have relied on moderators to---with or without algorithmic assistance---take corrective actions such as removi…

CSCW '221st AuthorPlatform Moderation; Platform Moderation

Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support

To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. This reactive paradigm of taking action against already-posted antisocial content is currently the most…

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