HELOISA CANDELLO

Dr. Heloisa Candello is a Senior Researcher and Interaction Designer at IBM Research Brazil, renowned for her work in Artificial Intelligence and Human-Computer Interaction. She holds a PhD in Computer Science from the University of Brighton, specializing in research on conversational systems and human-computer interaction. Dr. Candello leads design research activities at IBM, gaining deep insights into the contexts and motivations behind people’s use of conversational technologies. She has made significant contributions to the design of conversational interfaces, multimodal interactions, and voice user interfaces, with over 110 academic publications and 874 citations. Her research impacts both academia and practical applications, driving advancements in conversational technologies, particularly in areas such as museum tours, financial services, and customer support.

• Present·IBM Research Brazil·Senior Researcher
  • Lead and conduct design research activities focused on conversational technologies and human-computer interaction
  • Perform mixed-methods research, including data collection, design, and evaluation of conversational systems
  • Guide innovative user experience design and research on conversational systems

• Undated | University of Brighton | PhD in Computer Science
  • Specialized in Human-Computer Interaction and conversational systems research
• Undated | Undergraduate Institution | Bachelor’s Degree
  • Specific details not provided