Ben Zefeng Zhang

schoolUniversity of Michiganbar_chart#2048 Global Rank

Total Papers

HCI Rank

#2048

Research Areas

Years Active

Recent Publications

The Making of Performative Accuracy in AI Training: Precision Labor and Its Consequences

Accuracy and precision are central values in the AI communities and the technology sector. This paper provides empirical evidence on the construction and organizational management of technical accuracy, demonstrating how technology companies' preoccupation with such values leads to harm. Drawing on nine months of mult…

CSCW '242nd AuthorSession 2d: Technology and the Experiences of Migrant and Minority Communities

"I'm Constantly in This Dilemma": How Migrant Technology Professionals Perceive Social Media Recommendation Algorithms

Migrants experience unique needs and use social media, in part, to address them. While prior work has primarily focused on migrant populations who are vulnerable socio-economically and legally, less is known about how highly educated migrant populations use social media. Additionally, a growing body of work focuses on…

CSCW '221st AuthorOnline Communities & Inclusivity; Online Communities & Inclusivity

Separate Online Networks During Life Transitions: Support, Identity, and Challenges in Social Media and Online Communities

Some life transitions can be difficult to discuss on social media, especially with networks of known ties, due to challenges such as stigmatization. Separate online networks can provide alternative spaces to discuss life transitions. To understand why and how people turn to separate networks, we interviewed 28 partici…

CSCW '222nd AuthorSocial Media; Social Media

Social Media's Role During Identity Changes Related to Major Life Events

Major life events can cause great upheaval in one’s life. Many people perceive their identities to change due to major life events. During identity shifts, impression management and self-presentation, online communities, and social media affordances can allow individuals to better facilitate their experiences. To exam…

CSCW '221st AuthorCollective Action; Collective Action

The Chinese Diaspora and The Attempted WeChat Ban: Platform Precarity, Anticipated Impacts, and Infrastructural Migration

In August 2020, the U.S. presidential administration issued an executive order to ban the Chinese-based social platform WeChat, alleging that WeChat posed a national security risk. However, WeChat is a vital application for Chinese diasporic communities in the U.S. The ban’s status and outcome were uncertain for sever…

CSCW '213rd AuthorOnline Identities

The Online Authenticity Paradox: What Being “Authentic” on Social Media Means, and Barriers to Achieving It

People often strive to present themselves authentically on social media, but this may not be possible for everyone. To understand how people view online authenticity, how it relates to social media sharing behaviors, and whether it is achievable, we interviewed 28 social media users who had recently experienced major…

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