Fenglong Ma

schoolPennsylvania State Universitybar_chart#4651 Global Rank

Total Papers

HCI Rank

#4651

Research Areas

Years Active

Recent Publications

Generative AI in the Wild: Prospects, Challenges, and Strategies

Propelled by their remarkable capabilities to generate novel and engaging content, Generative Artificial Intelligence (GenAI) technologies are disrupting traditional workflows in many industries. While prior research has examined GenAI from a techno-centric perspective, there is still a lack of understanding about how…

CSCW '234th AuthorHealth and AI

Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond

Chatbot-based symptom checker (CSC) apps have become increasingly popular in healthcare. These apps engage users in human-like conversations and offer possible medical diagnoses. The conversational design of these apps can significantly impact user perceptions and experiences, and may influence medical decisions users…

CHI '234th AuthorHonorable MentionExplainable AI (XAI) +1

AutoML in The Wild: Obstacles, Workarounds, and Expectations

Automated machine learning (AutoML) is envisioned to make ML techniques accessible to ordinary users. Recent work has investigated the role of humans in enhancing AutoML functionality throughout a standard ML workflow. However, it is also critical to understand how users adopt existing AutoML solutions in complex, rea…

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